Privacy Policy
These Privacy Policy govern your use of the Perkiverse mobile applications, website at perkiverse.com/, operator dashboard and related services (together, the “Services”). The Services are operated by Sileo Software, Inc., a Delaware corporation, doing business as Perkiverse (“Perkiverse”, “we”, “us” or “our”), with offices at 3939 W. Windmills Blvd., Chandler, AZ 85226.
This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to guests who use the Perkiverse app and to staff at participating venues who use our operator dashboard.
The short version: we collect what we need to run a rewards program — who you are, which venues you visited, and what you played. We do not sell your personal information. We do not use one venue’s guest list to market another venue.
Information we collect
Information you give us. Your name, email address and/or mobile number when you create an account; your date of birth or age confirmation; anything you send us in a support message; and, for venue staff, your work contact details.
Information generated by using the Services. Check-ins at venues, attractions played, XP earned, level changes, rewards unlocked and redeemed, and the timestamps of all of it. This is the core of the program — without it there is no way to award points.
Device and technical information. Device type and operating system, app version, IP address, crash and diagnostic data, and identifiers we use to keep you logged in.
Location. With your permission, approximate or precise location, so the app can show nearby venues and confirm you are physically at a venue when you check in. You can refuse or later revoke location permission in your device settings; if you do, you can still check in by scanning the venue’s QR code.
Payment information. For venues only. Payment details are collected and processed by our payment processor Stripe; we do not store full card numbers.
How we use it
We use personal information to:
- Create and maintain your account and authenticate you;
- Run the Engage Loop — award XP, calculate levels, issue and validate rewards;
- Show you venues, perks and your history;
- Provide the operator dashboard and bill venues accurately for level-ups that occurred in their venue;
- Send service messages (level-ups, reward expiry, account and security notices);
- Send marketing messages, where you have opted in or where permitted by law, with an unsubscribe link in every one;
- Detect and prevent fraud, abuse of the program, and security incidents;
- Analyze and improve the Services, generally using aggregated or de-identified data;
- Comply with legal obligations.
Who we share it with
Participating venues. When you check in at a venue, that venue receives your check-in, the attractions you played there, XP earned there, your current level, and rewards you redeem with them — so they can honor your perks and understand their own traffic. A venue does not receive your activity at other venues.
Service providers. Hosting, analytics, crash reporting, email and SMS delivery, customer support tooling and payment processing, each bound by contract to use the data only to provide services to us.
Legal and safety. Where required by law, subpoena or court order, or where we reasonably believe disclosure is necessary to protect rights, safety or property.
Corporate transactions. In connection with a merger, acquisition, financing or sale of assets, subject to this policy continuing to apply to the transferred information.
We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are defined under U.S. state privacy laws. Mobile phone numbers collected for SMS are not sold, rented, or shared with third parties or affiliates for their own marketing purposes. Text message opt-in data is not shared with third parties.
Children
Family entertainment centers serve children, so we take this seriously. Perkiverse accounts require a minimum age of 13, and guests under 18 require a parent or guardian’s involvement. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you believe a child under 13 has provided us personal information, contact privacy@perkiverse.com and we will delete it.
Your choices and rights
Wherever you live, you can:
- Access the personal information we hold about you;
- Correct information that is inaccurate;
- Delete your account and associated personal information;
- Export a copy of your data;
- Opt out of marketing messages at any time;
- Control location and notification permissions in your device settings.
Most of these are self-service in the app under Settings. Otherwise email privacy@perkiverse.com and we will respond within the time required by applicable law. We will not discriminate against you for exercising a privacy right.
U.S. state privacy laws. Residents of California, Colorado, Connecticut, Virginia and other states with comprehensive privacy laws have additional rights, including the right to know the categories of information collected and disclosed, the right to opt out of sale or sharing (we do neither), and the right to appeal a refused request.
Retention
We keep account and program information for as long as your account is active. After you delete your account we remove or de-identify personal information within 30 days, except where we must retain it for legal, tax, accounting or fraud-prevention reasons, or where it has been aggregated so it can no longer identify you.
Venue billing records are retained for the period required by tax and accounting rules.
Security
We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls, and least-privilege access for staff. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your personal information we will notify you as required by law.
International users
The Services are operated from the United States and information is processed there. If you access the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
Changes to this policy
We may update this policy. If a change is material we will notify you by email or in-app before it takes effect, and we will update the date at the top of this page.
Contact us
Privacy questions and rights requests:
privacy@perkiverse.com
Sileo Software, Inc. d/b/a Perkiverse
3939 W. Windmills Blvd, Chandler, AZ 85226